Returns and Fresh Flowers Guarantee at Flowers Blackwall

Our Commitment to Freshness in Blackwall

At Flowers Blackwall, we take great pride in delivering only the freshest flowers to homes and businesses in Blackwall and the surrounding area. Our local reputation is built on reliable service, quality arrangements, and a steadfast fresh flowers guarantee. As a trusted Blackwall florist, your satisfaction is at the heart of everything we do.

Damaged or Faulty Flowers on Arrival

Your flowers should arrive looking as beautiful as they left our shop. If, however, your flowers are damaged, wilted, or not in perfect condition on arrival, please let us know on the same day you receive them. To help us resolve the issue quickly, we may request photographs of the flowers and packaging. This helps us understand what went wrong and improve our services for you and other customers in Blackwall.

Freshness Guarantee & Window

We guarantee the freshness of all our floral arrangements for a minimum of five days from delivery, provided care instructions are followed. Flowers are natural products, and some seasonal varieties or delicate blooms may have a shorter vase life. Please read the care tips included with your order to keep your flowers looking their best. If you feel your flowers have not lasted as expected within the guaranteed period, please contact us and we will review your claim promptly.

Refunds & Replacements: How We Support You

Should your flowers arrive damaged, incomplete, or not matching your order specifications, you are entitled to request either a refund or a replacement bouquet. Here’s how we support you:

• Refund: We will process a refund to your original payment method within a reasonable time frame once your claim is reviewed and approved.
• Replacement: Alternatively, we can deliver a replacement bouquet of equal value on a date convenient for you, subject to our delivery schedule.

Every claim is handled with care and reviewed on a case-by-case basis. Our goal is always your complete satisfaction as a local member of the Blackwall community.

Complaints Process

If you are unhappy with your order or our service for any reason, please get in touch with us at the earliest opportunity. Each complaint is taken seriously and managed personally by our team:

1. Contact us with your order details, a description of the issue, and, where applicable, supporting photos.
2. We will acknowledge your complaint within one working day and investigate thoroughly.
3. After reviewing the matter, we will propose a solution, which may include a refund, replacement, or another form of resolution within three working days.

Your trust as a local Blackwall customer is invaluable to us, and we strive to resolve complaints with transparency and fairness.

Trusted Local Flowers, Trusted Local Service

Flowers Blackwall serves local households and businesses with pride and responsibility. Whether providing a stunning bouquet for a special occasion or regular floral arrangements for offices in Blackwall, our dedication to freshness and customer satisfaction remains unwavering. Thank you for choosing us as your local Blackwall florist. If you ever need to discuss your order, returns, refunds, or any concerns, our friendly team is here to support you.