Welcome to Flowers Blackwall. We are delighted to provide you with our online flower delivery services in Blackwall and the surrounding areas. These Terms and Conditions ("Terms") set out the legal framework for the use of our e-commerce platform, the purchase of floral products, as well as the delivery of orders. Please read these Terms carefully before placing your order. By accessing our website or placing an order with us, you acknowledge and agree to be bound by these Terms, which form a legally binding agreement between you and Flowers Blackwall.
These Terms apply to all customers in Blackwall and the surrounding areas who make use of our online ordering services for flower delivery. We recommend that you print or save a copy of these Terms for your records.
Flowers Blackwall accepts flower orders online through our secure e-commerce platform. To place an order, browse our available bouquets, arrangements, and floral gifts, select your preferred product(s), and proceed to checkout. During the checkout process, you will be required to provide accurate and complete information, including your name, delivery address within Blackwall or nearby, contact details, and any specific delivery instructions.
All orders are subject to acceptance and availability. After receiving your order, you will receive an order confirmation via our website interface, which signifies that your order has been accepted. If we are unable to fulfil your order for any reason – such as unavailability of your selected flowers, delivery address issues outside our service area, or other unforeseen circumstances – we will notify you as soon as practicable and provide an option for a suitable substitution or a full refund.
Please check your order confirmation carefully and contact us immediately should there be any errors or discrepancies.
We endeavour to display our flower arrangements and other products as accurately as possible. However, as flowers are a natural product, variations in colour, size, and shape may occasionally occur. Product images on our website are for illustrative purposes only and may differ from the delivered arrangement due to seasonal or regional availability of florals.
For online flower deliveries in Blackwall and surroundings, should an item or specific flower type become unavailable, we reserve the right to make substitutions of equal or greater value and quality. We will always prioritise your stated preferences and maintain the integrity and style of the original design. You will be notified in advance in the event of any significant substitutions.
All prices listed on the Flowers Blackwall website are stated in Pounds Sterling (£) and include any applicable VAT unless expressly indicated otherwise. Prices are subject to change at any time without prior notice; however, price changes will not affect confirmed orders for which you have already received an order confirmation.
Payment for orders must be made in full at the time of checkout using the payment methods provided on our website. We accept most major credit and debit cards through our secure payment processor. Your payment information is encrypted to ensure your security.
We reserve the right to refuse or cancel an order if it appears payment may be unauthorised, fraudulent, or otherwise suspicious.
Flowers Blackwall offers flower delivery services in Blackwall and certain surrounding areas. Please verify your recipient's postcode during checkout to ensure we can fulfil your order. Delivery dates and times are subject to availability but we aim to deliver as close to your requested time as possible.
For successful delivery, it is your responsibility to provide a complete and accurate delivery address and recipient contact details. In the event of an incorrect address or recipient unavailability, we will attempt to contact you for further instructions. If redelivery is necessary, additional delivery charges may apply.
We are not liable for any delays or failures in delivery stemming from circumstances outside our control, including but not limited to extreme weather, natural disasters, or unforeseen operational disruptions.
If you wish to cancel or amend your order for online flower delivery in Blackwall or surrounding areas, please contact us as soon as possible. Orders cancelled at least 24 hours prior to the scheduled delivery date will receive a full refund. Cancellations made less than 24 hours before the scheduled delivery time are subject to a charge or may not be eligible for a refund, as your flowers may already have been prepared or dispatched.
Amendments to your order, such as changes to delivery address or recipient’s details, can be accommodated where possible if made at least 24 hours in advance. We cannot guarantee changes requested less than 24 hours in advance but will endeavour to help where practicable.
Your satisfaction is important to us. Should your flower delivery not meet your expectations due to quality or product condition, please contact us promptly (ideally within 24 hours of delivery) providing photographic evidence if possible. We will assess each situation on a case-by-case basis and, in the case of a substantiated complaint, offer a replacement or refund. Our flowers are perishable, so prompt notification enables us to resolve issues most effectively.
Please note that due to the perishable nature of flowers, we are unable to accept returns for non-faulty products following successful delivery.
All content and materials on the Flowers Blackwall website, including but not limited to images, product names, graphics, text, and branding, are the intellectual property of Flowers Blackwall and are protected by applicable copyright and trademark laws. You may not use, reproduce, or distribute any part of this website for commercial purposes without our express written consent.
Flowers Blackwall strives to deliver a high standard of service and quality. To the extent permitted by law, we will not be liable for any losses, damages, or expenses (including any loss of profit, revenue, goodwill, or opportunity) arising out of or in connection with your use of our website, the ordering process, delivery delays, or the supplied floral products, except where such loss or damage results directly from our negligence or breach of contract.
We do not exclude or limit our liability for death or personal injury caused by our negligence, fraud, or any other liability which may not lawfully be excluded or limited under English law.
Protecting your personal data is important to us. Any personal information you provide as part of the ordering process will be processed in accordance with our Privacy Policy, which complies with the applicable data protection laws in the UK. We only use your data for order fulfilment, customer service, and, where consented, occasional marketing communications. Your payment details are securely managed and never shared with unauthorised third parties.
We reserve the right to amend, update, or modify these Terms from time to time to reflect changes to our business operations, improvements to our services, or changes in regulatory requirements. The updated Terms will take effect from the time of posting on our website. Please check this page regularly for the latest version of our Terms. Placing further orders after an update constitutes acceptance of the new Terms.
If any provision within these Terms is found to be invalid, unlawful, or unenforceable by a court of competent jurisdiction, that provision will be severed from the remaining terms, which shall remain enforceable.
These Terms & Conditions, and any dispute or claim arising from or in connection with them or their subject matter (including non-contractual disputes or claims), are governed by and construed in accordance with the laws of England and Wales. The courts of England and Wales have exclusive jurisdiction over any dispute or claim relating to these Terms.
If you have any questions or concerns regarding our Terms & Conditions, or require clarification regarding your online flower order or delivery in Blackwall or nearby areas, please contact us via the contact options provided on our website. We are committed to providing prompt assistance and addressing your queries.
These Terms and Conditions apply to all customers using our online flower delivery service in Blackwall and the surrounding areas. By proceeding with your order, you acknowledge that you have read, understood, and agree to these Terms.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is 121 Poplar High St, Poplar, London, E14 0AE.
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Blackwall, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Blackwall.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
